Privacy Policy

Effective Date: September 17, 2026

Company: Freezz SA (“Company,” “we,” “us,” or “our”)

Website: freezz.com (the “Site”)

1. Introduction

Freezz SA respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our informational website, freezz.com, use our contact form, or interact with our analytics tools.

2. Information We Collect

We collect information that you provide directly to us, as well as data automatically gathered through your use of the Site:

Information You Provide Voluntarily (Contact Form): When you reach out to us via our contact form, we collect personal details you choose to provide, which may include your name, email address, phone number, company name, and the content of your message.
Automatically Collected Data (Google Analytics): When you browse our Site, we use Google Analytics to automatically collect standard technical and usage data. This may include your IP address (anonymized where required), browser type, operating system, referring URLs, pages viewed, time spent on pages, and general traffic patterns.
Automatically Collected Data (Google reCAPTCHA): Our contact form is protected by Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA may collect hardware and software information, such as device and application data, and send this data to Google for analysis.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Respond to Inquiries: To review, process, and reply to messages, questions, or requests submitted through our contact form.
To Maintain and Improve the Site: To analyze visitor traffic and user behavior via Google Analytics, helping us understand how our content is accessed and improving the functionality and user experience of freezz.com.
Security and Compliance: To protect the security and integrity of our website, prevent abuse, and comply with applicable legal obligations.

4. Cookies, Analytics, and International Data Transfers

Cookies: Our Site uses cookies and similar tracking technologies to collect analytics data. Cookies are small text files stored on your device.
Google Analytics: We utilize Google Analytics to track and report website traffic. Google Analytics uses cookies to gather information about your use of the Site.
International Data Transfers: Information collected via cookies and analytics may be transmitted to and stored by Google on servers located outside of Switzerland or the European Economic Area (EEA). We rely on recognized legal mechanisms, such as adequacy decisions or Standard Contractual Clauses (SCCs), to safeguard such international data transfers.
Opting Out: You can prevent Google Analytics from recognizing you on return visits by disabling cookies in your browser settings or by installing the Google Analytics Opt-out Browser Add-on.
Cookie Consent Management: We use a cookie consent management platform to obtain your consent for non-essential cookies before they are set, and to let you manage or withdraw your preferences at any time via the cookie settings available on our Site.
Google reCAPTCHA: Our contact form is protected by Google reCAPTCHA to prevent automated spam submissions. Your use of the contact form is therefore also subject to Google’s own Privacy Policy and Terms of Service.

We do not sell, trade, or rent your personal data to third parties. We may share your information only in the following limited circumstances:

Service Providers: With trusted third-party vendors and service providers (such as Google, for Analytics and reCAPTCHA, our cookie consent management provider, or hosting infrastructure providers) who assist us in operating our website, provided they agree to keep your information confidential.
Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Data Security and Retention

Security: We implement appropriate technical and organizational security measures to protect your personal information against accidental loss, unauthorized access, destruction, misuse, or alteration. However, no data transmission over the internet can be guaranteed to be 100% secure.
Retention: We retain personal data collected via our contact form only for as long as necessary to fulfill the purpose for which it was collected, address your inquiry, or comply with legal, accounting, or reporting requirements. Analytics data is retained in line with standard Google Analytics retention schedules.

7. Your Data Protection Rights

Depending on your jurisdiction (such as under the Swiss Federal Act on Data Protection [FADP] or the EU GDPR), you may have certain rights regarding your personal data, including:

The right to access, update, or delete the personal information we hold about you.
The right to restrict or object to our processing of your data.
The right to withdraw consent at any time where we rely on your consent to process your information.
Right to Lodge a Complaint: You have the right to lodge a complaint with a competent data protection supervisory authority (such as the Swiss Federal Data Protection and Information Commissioner [FDPIC] or an applicable EU supervisory authority) if you believe your data has been handled unlawfully.

To exercise any of these rights, please contact us or our designated representatives below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised effective date.

9. Contact Us & Designated Representatives

If you have any questions, concerns, or requests regarding this Privacy Policy, or if you wish to exercise your data protection rights, please contact us or our designated representatives:

Company: Freezz SA
Website: freezz.com
General Legal Inquiries: legal@freezz-ch.com

Local Privacy Representative (for customers outside Switzerland/EU/UK where applicable)

Full Name: Ferdinando Tiezzi
Address: Route de Sumont 11, 1030 Bussigny
Phone: +41 76 383 9966
Email: ferdinando.tiezzi@freezz-ch.com

Data Protection Officer (DPO):

Full Name: Marijan Petrovski
Address: Bul. Koco Racin 20 apt. 37, 1000 Skopje
Phone: +389 72 302 799
Email: marijan.petrovski@freezz-ch.com